Concierge Support & Inquiries

We are here to assist you with bespoke orders, care instructions, or any details regarding our ethically crafted luxury linens.

Contact Details

Email Us

concierge@whitelinecloset.com

Speak With Us

+1(888) 234 5678

Address

742 Madison Avenue, New York, NY 10065

Send a Message

Please fill out the form below and our team will respond within 24 business hours.

SELF SERVICE

Frequently Asked Questions

Fabric & Product Care

What is the difference between your Egyptian Cotton and Organic Sateen sheets?

Egyptian Cotton: Offers a crisp, classic, breathable feel reminiscent of a five-star boutique hotel stay. It softens beautifully with every wash and is ideal for warm climates or hot sleepers.

Organic Sateen: Features a rich, buttery-soft texture with a subtle, elegant sheen. It is woven closely for a slightly heavier, silkier drape, making it perfect for year-round comfort.

How should I care for my luxury linens?

To preserve the integrity and softness of the fibers, we recommend washing your linens in cold water on a gentle cycle with a mild, liquid detergent. Tumble dry on low heat and remove promptly to minimize wrinkling. Avoid bleach, fabric softeners, and dryer sheets, as they can coat and weaken the natural fibers.

Orders & Shipping

How long will it take for my order to arrive?

Standard orders are processed within 1–3 business days. Once shipped, standard delivery typically takes 3–5 business days. You will receive a tracking link via email as soon as your package is on its way.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states. We are working on expanding our shipping capabilities to bring our luxury linens to international destinations soon.

Returns & Exchanges

What is your return policy?

We want you to love your sleep experience. We accept returns of unwashed, unused items in their original packaging within 30 days of delivery. Due to the personal nature of bedding, we cannot accept returns on items that have been washed or used.

How do I initiate a return or exchange?

Simply reach out to our team using the contact form above or email us at concierge@thewhitelinencloset.com with your order number, and we will guide you through the process.

Partnership Inquiries

Do you work with interior designers or boutique hotels?

Yes. We love partnering with hospitality professionals, boutique properties, and interior designers who want to elevate their spaces. Please select "Wholesale/B2B" on our contact form or email us directly to discuss custom orders and trade pricing.

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Traditional bedroom

"Luxury is in the details, and the silence between them."